Frequently Asked Questions

At every turn we strive to offer a seamless, elevated and personal experience for our customers. If your question is not addressed below, please get in touch.

Are the gift boxes customizable?

Of course! If you would like to customize a gift box based on existing products from any of our makers please contact us at hi@ewwemegiftboxes.ca with your special request(s) and we will work with you create the perfect gift.

Please note that we are always working to add new gift boxes, makers and products to the collection. Check back often to see what is new.

Can I include a personal message with my gift box?

All gift boxes include a handwritten note card. Upon check-out you can include your personalized message or request to leave the note card blank if you'd prefer to fill it out yourself.

Where do you deliver & do you ship?

We offer shipping across Canada via Canada Post for a flat fee of $25. We also offer a delivery service within the Ottawa & Gatineau region. A delivery fee of $5 applies or free pickup can be arranged downtown or in Ottawa’s West end (near IKEA).

Please note that all shipped gift boxes are prepared in an enclosed wooden box to ensure products are delivered safely and securely. Open gift box presentation is reserved for local delivery and pick up only.

Will my gift box look exactly like the photo(s)?

This is what makes EW.WE.ME GIFT BOXES unique! Each gift box prepared is slightly different from the next. We have sourced products from a number of small business therefore in some circumstances products included will depend on availability; however, we do trust that you will be pleased with your order.

Please note that all shipped gift boxes are prepared in an enclosed wooden box to ensure products are delivered safely and securely. Open gift box presentation is reserved for local delivery and pick up only.

If you do have your eye on something in particular, please be sure to contact us or include your special request with your order.

When will I receive my order?

Local deliveries throughout the Ottawa and Gatineau region are scheduled to ship out within 24- 48 hours from purchase. Shipped boxes can be expected anywhere between 4-7 business days. If you require a rush order please do inquire via email prior to your purchase. Orders can be picked up in Ottawa as well either downtown or in Ottawa’s West End (near IKEA), please email to set up a delivery date and time.

Do you offer client/corporate gift services?

Absolutely! Whether you require a one-off gifting solution, regular client offerings or large volume orders, gift boxes can be customized at any scale with or without your company logo included. Together, we can work to make a lasting impression.

Client offerings include: Client welcome and employee onboarding, key milestone celebrations, end of year gratitude, events and conferences, influencer and media kit presentations, VIP solutions or new product launch gift boxes.

For custom and personalized offerings, please contact us.

As a Canadian business/maker, how can I work with you?

We are always researching, exploring and sourcing Canadian brands to join our collections. If you think you might be a fit or are interested in working on something together please do contact us as together is always better ;)

What is your return policy?

At this time, we do not offer any returns. However, if your gift box or any of its contents are damaged due to shipping please let us know and we will work with you to make it right.

SHARE YOUR CANADA!
Do you have a favourite Canadian brand or product you’d like to share? We are always on the lookout for products and new additions to our gift boxes so please do send me a message and I'll be sure to check them out. #supportlocal

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